Pet Shop Org Marketplace Seller Agreement

1. Introduction

Welcome to Pet Shop Org Marketplace!

This Seller Agreement (the "Agreement") outlines the terms and conditions that govern your use of our marketplace as a seller. By uploading and selling your products on Pet Shop Org Marketplace, you agree to comply with this Agreement.

2. Eligibility

To become a seller on Pet Shop Org Marketplace, you must:

  • Be at least 18 years old.
  • Have a valid email address.
  • Have a legal business.
  • Provide accurate and complete information about yourself and your products.

3. Product Listings

Sellers are responsible for ensuring that their product listings are accurate, complete, and not misleading.
Product descriptions must include clear images, accurate titles, detailed descriptions, pricing, and shipping information.
Sellers must comply with all applicable laws and regulations, including those related to product safety, labeling, and consumer protection.

4. Fees and Payments

Pet Shop Org Marketplace charges a commission of 10% on each sale made through the platform.
Payments to sellers will be processed via selected payment method in 14 days after shipment of the order. Sellers must provide valid payment information.
EU VAT and US Sales Tax are collected by Marketplace on behalf of Sellers and deducted from order value while payout from the Marketplace to Sellers.

5. Order Fulfillment

Sellers must fulfill orders promptly and accurately.
Products must be shipped within 2-3 business days of receiving an order.
Sellers must provide tracking information for shipped orders.
If a seller cannot fulfill an order, they must notify the buyer and Pet Shop Org Marketplace immediately and provide a refund if necessary.

6. Returns and Refunds

Sellers must establish a clear return and refund policy and include it in their product listings.
Sellers must handle returns and refunds in compliance with their stated policy and applicable laws.
Pet Shop Org Marketplace reserves the right to mediate disputes between buyers and sellers and may issue refunds on behalf of the seller if necessary.

7. Prohibited Items

Sellers may not list or sell items that are illegal, counterfeit, stolen, or violate intellectual property rights.
Prohibited items include, but are not limited to, weapons, hazardous materials, and adult content.
Pet Shop Org Marketplace reserves the right to remove immediately, without prior notice and without any liability any listings that violate this policy.

8. Intellectual Property

Sellers have a right to sell the products they list on Pet Shop Org Marketplace, subject to the terms and conditions of this Agreement.
Sellers must not infringe on the intellectual property rights of others.
By listing products on Pet Shop Org Marketplace, sellers grant Pet Shop Org Marketplace a non-exclusive, royalty-free license to use, reproduce, and display product images and descriptions for marketing and promotional purposes.

9. Termination

Pet Shop Org Marketplace reserves the right to terminate a seller's account at any time for any reason, including but not limited to, violations of this Agreement without any liability.
Sellers may terminate their account by providing written notice to Pet Shop Org Marketplace with a 30-day notice period.
Upon termination, sellers must cease all use of the marketplace and remove their product listings.

10. Limitation of Liability

Pet Shop Org Marketplace is not liable to no none for any direct, indirect, incidental, or consequential damages arising from the use of the marketplace. Pet Shop Org Marketplace is also not responsible for damage caused by force majeure.
Sellers agree to indemnify and hold Pet Shop Org Marketplace harmless from any claims, damages, or expenses arising from their use of the marketplace or their violation of this Agreement.

11. Amendments

Pet Shop Org Marketplace reserves the right to amend this Agreement at any time. Sellers will be notified of any changes via email or through the seller portal.
Continued use of the marketplace after any amendments constitutes acceptance of the new terms.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.

Contact Information

If you have any questions or concerns about this Agreement, please contact us at support@petshop.org

By uploading your products to Pet Shop Org Marketplace, you acknowledge that you have read, understood, and agree to be bound by this Seller Agreement.